Privacy Policy – TwinkExa

Last updated: 20 October 2026

This Privacy Policy explains how TwinkExa (twinkexa.com), the online learning platform owned and operated by Twinkll Career Institute (“we”, “us”, “our”), collects, uses, shares and protects personal information when you use our website, app, live and recorded classes, forms, advertisements, phone calls, SMS, email and WhatsApp messages (together, our “Services”). By using our Services you agree to this policy.

For our offline classroom centre in Kalyan West, please see the Twinkll Career Institute Privacy Policy.

1. Who we are

Twinkll Career Institute (operating the TwinkExa online platform)
Office No. 121, 1st Floor, Rock Mount Commercial Hub, Khadakpada Circle, Gandhar Nagar, Kalyan West, Maharashtra 421301, India
Phone / WhatsApp: +91 88051 37327 · Email: care@twinkexa.com

2. Information we collect

Information you give us: student name, parent or guardian name, mobile number, WhatsApp number, email address, class, board, school, city, and the course you are interested in, when you sign up, buy a course, fill in a form or contact us.
Information from our ads and lead forms: if you respond to our advertisements on Facebook or Instagram and submit a lead form (Meta Lead Ads), Meta shares with us the details you entered in that form, such as name, phone number, email, class and city.
Payment information: payments are processed by our payment partners. We receive the payment status, amount and transaction reference. We do not store your full card number, CVV, UPI PIN or net-banking password.
Learning information: classes attended, recordings watched, tests taken, scores, doubts asked and progress reports.
Technical information: device type, browser, IP address, app version, pages visited and similar usage data, collected through cookies, pixels and similar technologies.
Communications: messages, calls and emails you exchange with us, including WhatsApp chats with our business number.

3. How we use your information

To create and manage your account and give you access to the courses you buy.
To respond to enquiries and arrange free counselling or demo classes.
To send important service messages such as class schedules, test reminders, results, payment receipts and account updates.
To share a student’s progress with their parent or guardian.
To send information about courses, batches and offers, only where you have agreed to receive it. You can opt out at any time.
To measure how well our advertisements work and show relevant ads to adults (parents and guardians) who may be interested in our courses.
To improve our teaching, website and app, and to keep our Services safe and prevent fraud.
To meet legal, tax and accounting requirements.

4. Advertising, cookies and Meta technologies

Our website may use cookies and similar tools, including the Meta Pixel and analytics tools such as Google Analytics, to understand how visitors use our site and to measure the results of our ads on Facebook and Instagram. These tools may collect information such as pages viewed, buttons clicked, forms submitted, device and browser details. Meta may use this information under its own Privacy Policy.

You can control ad preferences in your Facebook / Instagram ad settings, and you can block or delete cookies in your browser settings. Some features of our site may not work properly without cookies.

5. WhatsApp, SMS and call communications

When you give us your mobile or WhatsApp number and agree to be contacted (for example by ticking the consent box on our forms, submitting a lead form, or messaging us first), we may contact you by call, SMS and WhatsApp. We send WhatsApp messages using the WhatsApp Business Platform provided by Meta Platforms, Inc. Messages sent through WhatsApp are also handled by WhatsApp/Meta under their own terms and privacy policy.

You can stop receiving promotional WhatsApp or SMS messages at any time by replying STOP, by blocking our number, or by writing to care@twinkexa.com. We may still send essential service messages about a course you have bought.

6. Who we share information with

We do not sell or rent your personal information. We share it only:

with Twinkll Career Institute, which owns and runs TwinkExa;
with service providers who help us run our Services, such as website hosting, payment gateways, video-class and app platforms, email and SMS providers, analytics providers and Meta (WhatsApp Business Platform, Meta Pixel and Lead Ads), only for the purposes in this policy;
with a student’s parent or guardian, about that student’s progress;
when required by law, court order or government authority, or to protect the rights and safety of our students, staff and users.

7. Students under 18

Many of our students are under 18. We expect a parent or guardian to provide or approve the information for a student under 18 and to agree to this policy on the student’s behalf. Our advertisements are directed at parents and guardians, and we do not use children’s information for targeted advertising or behavioural tracking. If you believe we hold a child’s information without a parent’s consent, contact us and we will delete it.

8. How long we keep information

We keep personal information only as long as needed for the purposes above: for the duration of your course and account, and afterwards as required for legal, tax and accounting records. Enquiry and lead details that do not lead to enrolment are deleted or anonymised when no longer needed.

9. How we protect information

We use reasonable technical and organisational safeguards, such as secure (HTTPS) connections, access controls and trusted service providers. No method of transmission or storage is completely secure, but we work to protect your information.

10. Your rights and choices

Subject to applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, you can ask us to:

tell you what personal information we hold about you;
correct or update inaccurate information;
delete your information, unless we must keep it by law;
withdraw your consent to messages or processing at any time.

11. How to delete your data

Email care@twinkexa.com or WhatsApp +91 88051 37327 with the subject “Delete my data” and your registered mobile number. We will confirm your identity and delete your account and personal data, including details received through our Facebook/Instagram lead forms, except records we must keep by law. We will confirm once this is done.

12. Grievance officer and contact

For any question, complaint or request about your personal information, contact our Grievance Officer:
Twinkll Career Institute, Office No. 121, 1st Floor, Rock Mount Commercial Hub, Khadakpada Circle, Kalyan West, Maharashtra 421301
Email: care@twinkexa.com · Phone: +91 88051 37327
We will acknowledge your request within 48 hours and resolve it as soon as possible, and in any case within 30 days.

13. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the “Last updated” date shown above.