Refund Policy – TwinkExa

Last updated: 20 October 2026

This Refund and Cancellation Policy applies to all online courses, live classes, recorded lectures, test series, study material and other digital services bought on TwinkExa (twinkexa.com), the online learning platform owned and operated by Twinkll Career Institute. Please read it carefully before making a payment. By completing a purchase you agree to this policy.

For admissions at our offline classroom centre in Kalyan West, please see the Twinkll Career Institute Refund Policy.

1. No refunds

All fees paid on TwinkExa are final and non-refundable. Once a payment is successful and access to a course is given, we do not offer refunds, full or partial, and courses cannot be cancelled. This includes, but is not limited to:

change of mind after purchase;
not attending live classes or not watching recorded lectures;
using only part of a course, or stopping a course midway;
change of school, board, city or exam plans;
problems with your own device, internet connection or software;
expiry of the course access period.

2. Try before you buy

Because we do not offer refunds, we encourage every student and parent to book a free counselling session or demo class and to read the course details (syllabus, schedule, access period and price) before paying. If you have any question about a course, contact us before you buy.

3. Payment errors (when money will be returned)

The no-refund rule does not apply to payment errors. We will return the amount to your original payment method if:

you were charged twice (duplicate payment) for the same course;
money was debited from your account but the payment failed and the course was not activated;
you were charged an amount higher than the price shown at checkout.

Please report such errors within 7 days of the payment to care@twinkexa.com with your name, registered mobile number, transaction ID and a screenshot of the payment. After verification, the amount is returned within 7–10 working days. The time taken for the money to reach your account depends on your bank or payment provider.

4. If we cancel a course

If TwinkExa cancels a course or batch before it starts and cannot provide it, you may choose to move to another course or batch of equal value, or receive the amount paid for that course back to your original payment method within 7–10 working days.

5. Course access and transfers

Course access is personal to the student who enrolled and cannot be shared, resold or transferred to another person.
Requests to change to a different batch or course may be considered at our discretion, and any difference in price must be paid.
We may suspend access without refund if an account is shared, or course content is copied, recorded or distributed without permission.

6. Contact us

For any question about payments or this policy, contact:
Twinkll Career Institute (TwinkExa)
Office No. 121, 1st Floor, Rock Mount Commercial Hub, Khadakpada Circle, Gandhar Nagar, Kalyan West, Maharashtra 421301, India
Email: care@twinkexa.com · Phone / WhatsApp: +91 88051 37327
We aim to reply within 48 hours.

7. Changes to this policy

We may update this policy from time to time. The version shown on this page on the date of your purchase applies to that purchase.