Privacy Policy – Twinkll Career Institute

Last updated: 20 October 2026

This Privacy Policy explains how Twinkll Career Institute (“we”, “us”, “our”), the offline coaching centre at Khadakpada Circle, Kalyan West, collects, uses, shares and protects personal information of students, parents and guardians who enquire with us, attend counselling or demo classes, take admission, or contact us through our website, advertisements, phone calls, SMS, email or WhatsApp. By sharing your information with us you agree to this policy.

For our online platform, please see the TwinkExa Privacy Policy.

1. Who we are

Twinkll Career Institute
Office No. 121, 1st Floor, Rock Mount Commercial Hub, Khadakpada Circle, Gandhar Nagar, Kalyan West, Maharashtra 421301, India
Phone / WhatsApp: +91 88051 37327 · Email: care@twinkexa.com · Website: twinkexa.com

2. Information we collect

Enquiry and counselling details: student name, parent or guardian name, parent contact number, WhatsApp number, email address, class, board, school and course of interest, when you fill in our counselling form, call us, message us or visit the centre.
Information from our ads and lead forms: if you respond to our advertisements on Facebook or Instagram and submit a lead form (Meta Lead Ads), Meta shares with us the details you entered, such as name, phone number, class and area.
Admission details: student photograph, date of birth, address, school details, previous marks, and parent or guardian details given in the admission form.
Attendance and ID information: biometric attendance records and RFID ID-card details used to mark attendance at the centre.
Academic information: attendance, test marks, progress reports, behaviour notes and teacher feedback.
Fee and payment information: fees paid, instalments, receipts and transaction references. Card and UPI payments are processed by banks and payment partners; we do not store your full card number, CVV or UPI PIN.
Photos and videos: photos or videos taken during classes, seminars, results celebrations and events at the centre.
Website information: device, browser, IP address and pages visited on our website, collected through cookies, pixels and similar tools.

3. How we use your information

To answer enquiries, call you back and arrange free counselling sessions and demo classes.
To process admissions, assign batches, issue ID cards and maintain student records.
To mark attendance and keep students safe while at the centre.
To share attendance, test results and progress with parents and guardians.
To send class schedules, holiday notices, test reminders, fee reminders and receipts.
To send information about new batches, courses and seminars, only where you have agreed to receive it. You can opt out at any time.
To measure how well our advertisements work and show relevant ads to parents and guardians.
To meet legal, tax and accounting requirements.

4. Biometric and attendance data

Biometric attendance data is used only to record a student’s attendance at the centre. It is not shared with anyone outside the institute other than the attendance-system provider, is not used for any other purpose, and is deleted within a reasonable time after the student leaves the institute.

5. Photos and videos

We may use photos and videos from classes and events on our website, social media pages and advertisements. We use a student’s photo with their name or marks (for example, in results posts) only with the parent’s or guardian’s consent. If you do not want your child to appear in our photos or posts, tell us at the time of admission or at any time by writing to care@twinkexa.com, and we will remove them from our future posts and take down existing ones where possible.

6. Advertising, cookies and Meta technologies

Our website may use cookies and similar tools, including the Meta Pixel and analytics tools such as Google Analytics, to understand how visitors use our pages and to measure the results of our ads on Facebook and Instagram. These tools may collect information such as pages viewed, buttons clicked and forms submitted. Meta may use this information under its own Privacy Policy. You can control ad preferences in your Facebook / Instagram ad settings and block or delete cookies in your browser.

7. WhatsApp, SMS and call communications

When you share your mobile or WhatsApp number and agree to be contacted (for example by ticking the consent box on our counselling form, submitting a lead form, or messaging us first), we may contact you by call, SMS and WhatsApp about counselling, admissions and your child’s classes. We send WhatsApp messages using the WhatsApp Business Platform provided by Meta Platforms, Inc., and those messages are also handled by WhatsApp/Meta under their own terms and privacy policy.

You can stop promotional messages at any time by replying STOP, blocking our number, or writing to care@twinkexa.com. Parents of enrolled students may still receive essential messages about attendance, tests and fees.

8. Who we share information with

We do not sell or rent your personal information. We share it only:

with our online platform TwinkExa, which is run by Twinkll Career Institute, where a student also uses our online services;
with service providers who help us operate, such as attendance and ID-card systems, website hosting, payment partners, SMS and email providers, and Meta (WhatsApp Business Platform, Meta Pixel and Lead Ads), only for the purposes in this policy;
with the student’s own parent or guardian;
when required by law, court order or a government authority, or to protect the safety of our students and staff.

9. Students under 18

Most of our students are under 18. Admission and enquiry details for a student under 18 must be given or approved by a parent or guardian, who agrees to this policy on the student’s behalf. Our advertisements are directed at parents and guardians, and we do not use children’s information for targeted advertising or behavioural tracking.

10. How long we keep information

We keep student records for as long as the student studies with us and afterwards as long as required for legal, tax and accounting purposes. Enquiry and lead details that do not lead to admission are deleted or anonymised when no longer needed.

11. How we protect information

Paper records are kept at the centre with access limited to authorised staff. Digital records are protected with passwords, access controls and trusted service providers. No method of storage or transmission is completely secure, but we take reasonable steps to protect your information.

12. Your rights and choices

Subject to applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, you can ask us to tell you what information we hold, correct or update it, delete it (unless we must keep it by law), or withdraw your consent to messages and processing at any time.

13. How to delete your data

Email care@twinkexa.com or WhatsApp +91 88051 37327 with the subject “Delete my data”, the student’s name and the registered mobile number. We will confirm your identity and delete your personal data, including details received through our Facebook/Instagram lead forms, except records we must keep by law, and confirm once this is done.

14. Grievance officer and contact

For any question, complaint or request about personal information, contact our Grievance Officer:
Twinkll Career Institute, Office No. 121, 1st Floor, Rock Mount Commercial Hub, Khadakpada Circle, Kalyan West, Maharashtra 421301
Email: care@twinkexa.com · Phone: +91 88051 37327
Centre timings: Monday – Sunday, 10:00 AM – 9:00 PM
We will acknowledge your request within 48 hours and resolve it as soon as possible, and in any case within 30 days.

15. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the “Last updated” date shown above.