Refund Policy – Twinkll Career Institute

Last updated: 20 October 2026

This Refund and Cancellation Policy applies to admissions, registration fees, tuition fees and study material at Twinkll Career Institute, our offline coaching centre at Khadakpada Circle, Kalyan West. Please read it carefully before taking admission. By paying fees and confirming admission, the student and parent or guardian agree to this policy.

For online courses bought on our TwinkExa platform, please see the TwinkExa Refund Policy.

1. Before admission

Enquiries, the free 1-on-1 counselling session and demo classes are free of charge, with no obligation to take admission. We encourage every family to attend counselling, visit the centre, meet the teachers and understand the batch timings, syllabus and fee structure before taking admission.

2. No refund after admission

Once admission is confirmed and fees are paid, no fees are refundable, in full or in part. This applies to the registration / admission fee, tuition fees and any instalments already paid, for any reason, including but not limited to:

the student discontinuing or leaving the course midway;
change of mind, change of school, board, stream or exam plans;
relocation, illness, or not attending classes;
joining another institute or private tuition;
disciplinary action taken under the institute’s rules.

3. Study material and student kit

Items issued to students, such as the Twinkll bag, student badge, RFID ID card, Twinkll modules, test series and mock papers, are not returnable or refundable once issued.

4. Payment errors (when money will be returned)

The no-refund rule does not apply to genuine payment errors. We will return the extra amount if:

the same fee was paid twice (duplicate payment);
an amount higher than the fee due was paid by mistake;
money was debited but the payment did not reach us and admission was not confirmed.

Please report such errors within 7 days to care@twinkexa.com or at the centre, with the student’s name, payment receipt or transaction ID. After verification, the amount is returned to the original payment method (or by cheque / bank transfer for cash payments) within 7–10 working days.

5. If the institute cancels a batch

If Twinkll Career Institute cancels a batch before it starts and cannot offer a suitable alternative batch, the fees paid for that batch will be returned within 7–10 working days.

6. Batch changes and transfers

Requests to change batch timing or move to another course may be considered at the institute’s discretion, subject to seat availability. Any difference in fees must be paid.
Admission and fees paid are personal to the enrolled student and cannot be transferred to another student.

7. Contact us

For any question about fees or this policy, contact:
Twinkll Career Institute
Office No. 121, 1st Floor, Rock Mount Commercial Hub, Khadakpada Circle, Gandhar Nagar, Kalyan West, Maharashtra 421301, India
Email: care@twinkexa.com · Phone / WhatsApp: +91 88051 37327
Centre timings: Monday – Sunday, 10:00 AM – 9:00 PM

8. Changes to this policy

We may update this policy from time to time. The version shown on this page on the date of admission applies to that admission.